The Ingredient Store

["No Holes barred"]

Placed an order several weeks back. I have tried to contact them and get an update on my order as I have not recieved it. Their email is out of commission and there is no phone number. Looked online for directory assistance but no such listing.
Anybody got any line on these guys or have had any experience with them?
Thanks

[PitBull]

I havent bought from them, but I did some web searching on this outfit. I'm probably wrong, but to me this looks like it might be a webfront business being run out of Mr. Ames home. There's no phone number because he doesnt want customers calling him at home. Any upfront business will have a number of some kind.

[Papa Tom]

There used to be a phone listed but I've been trying to contact them since last fall with no luck. I received a partial order then but was charged for all and have gotten no satisfaction.
Last I checked their forum was up you might query on that site and see if there is anybody home.
The principal for the store I think his name is Joe Ames had a serious heart attack and has been out of commission. His sons tried to carry on but obviously they aren't doing well.

BTW what I did receive was good stuff.

[TexLaw]

The principal for the store I think his name is Joe Ames had a serious heart attack and has been out of commission. His sons tried to carry on but obviously they aren't doing well.

That, right there, is the story I've heard.


TL

[Papa Tom]

I found this number on the site:
If you are concerned about internet security in general, you can always place your order over the phone. Call (570) 386-2131 at any time M-F, 8am-6pm EST.

[Bad Santa]

I hope that if the guy's name is Ames and has had health problems that he makes a full recovery.
If it's a guy named Fatz selling "Pig Powder", the world's best bbq seasoning, then don't bother waiting any longer by your mailboxes....:rolleyes:

["No Holes barred"]

Thanks for the help. Papa Tom how did you get that number. I have looked all over that site?
I did put up a question on the recipe forum and got a responce from one of the Ames brothers. Said he would check on it for me.

[TexLaw]

I hope that if the guy's name is Ames and has had health problems that he makes a full recovery.
If it's a guy named Fatz selling "Pig Powder", the world's best bbq seasoning, then don't bother waiting any longer by your mailboxes....:rolleyes:

I'm not worried. I still have some. :P

You gave all your stash away, though. :lol:


TL

[Kirk]

It's true that Joe Ames has had some health issues lately and the business has suffered. I contacted Bob Ames about their ability to fill an order and this was his response:
"Hi Kirk,
I have resumed shipping, and other than being a little slower than usual
while I catch up, I should be able to accomodate your order.
Thanks!
Bob Ames
The Ingredient Store"
Unfortunately, I have not recieved my order that I placed on the 9th or 10th and have not recieved a response to a recent email asking when I might expect delivery. I'd have to say that if you don't absolutely need their products, don't bother with them until they get their stuff together. It looks like this is turning into a headache for a lot of people.

[Papa Tom]

Thanks for the help. Papa Tom how did you get that number. I have looked all over that site?
I did put up a question on the recipe forum and got a responce from one of the Ames brothers. Said he would check on it for me.

Here:
http://www.theingredientstore.com/generalstore/gs_faqs.htm
Under the heading "Security".

[Bigjim4x]

I'm sure by now most of you know that I have a similar product to the FAB that I have made for me. The main difference is that mine has no flavor at all. It will need to be mixed with a liquid with a flavor of your choice to be injected. It has all the moister retaining properties and active ingredients of the FAB just no flavor. I'm leaving now to cook in Beaumont. I will let anyone who is interested in some know how to get it after I get home on Sunday.

[ridgeback05]

BigJim i'm interested

you can hit me up here on the PM and I'll give you my email address

[JamesB]

Bigjim. Please PM me. I'm interested. I'm leaving for a few weeks in Europe, but I should be able to access the internet to get the PM.

[SmokinInTheDark]

I would like to know more about this product, email me.

["No Holes barred"]

Well still nothing from the ingredient store. The phone number is constantly busy even at 11:30 at night. I gues they just have it off the hook. I think I have been taken.:(

[Papa Tom]

Welcome to da club..

[Half Fast BBQ'n]

Sounds like a good case for TexLaw :D :lol:

[TexLaw]

If you used your credit card, and they've charged it, consider disputing the charge.


TL

[Half Fast BBQ'n]

If you used your credit card, and they've charged it, consider disputing the charge.
TL

What a guy, Tex! And NO charge :D

[PhotoKirk]

What a guy, Tex! And NO charge :D

The invoice is in the mail.

[3970010]

I had emailed the guy at the ingredient store and he told me that business was business as usual, order away. I didnt though, something told me to wait and see ifin anybody else got their order first.

[TexLaw]

The invoice is in the mail.

8)


TL

[Kirk]

I had emailed the guy at the ingredient store...
I did the same before ordering 3 weeks ago. He told me they were shipping but were moving kind of slow. I emailed him again to see what was up with my order and he responded yesterday, telling me that they were temporarily out of stock on the "Lite" that I'd ordered. He said that he expected it to be available as of today and that he'd be shipping it out. We'll see...

["No Holes barred"]

OK, I have finally made contact with the guy and this what he emailed me:

Hi George,

My brother forwarded your information on to me.

We just switched to having a firm mix the FABs for us, so I apologize for
the delay in your order.

I will get it out to you in today's shipment, so it should arrive to you
shortly.

Sincererly,
Bob

Bob Ames
The Ingredient Store
www.theingredientstore.com


So I will keep you guys updated. I feel a little relief........well a little...

[Papa Tom]

I tried to deal with Bill and while he never really lied to me (other than to say there would be delays without mentioning forever) he did take my money without shipping the goods. Let me add clarification here, he failed to send a number of items but I was only charged for one item that I did not get.

[Kirk]

No Holes, that's pretty much what he told me. I hope they have their problems worked out because they're really starting to get a bad rap on the boards.

[BBQCZAR]

Anymore info on the ingredient store ? I placed an order last week for some Fab(the stuff they say is in stock) and have not heard anything since.I also tried the phone number,but yes it is always busy.I am not in a huge hurry for the Fab,I just want to try it out and see what it is all about.Is the ingredient store the ONLY people that sell the Fab products ?Are they the ones who make the Fab products ? I was just wondering if it can be obtained anywhere else ? On the Ingredient store website they have shipping options like 2 day,3 day,etc. they should get rid of that if they are only shipping 4-6 weeks,not days ! Anyway I will see how long it takes,it could be awhile I guess ......

[PitBull]

Ok, I have to ask. What is Fab? :?

[Kirk]

Ok, I have to ask. What is Fab? :?

Fab B an injectable marinade for beef. Not many use it for personal consumption, mainly for contests.
I'm still waiting for mine too.

[Buckeye]

Mite wunna check out this place if problems still persist with theeze fellas.

http://www.bulkfoods.com/spices.asp

[BBQCZAR]

Mite wunna check out this place if problems still persist with theeze fellas.

http://www.bulkfoods.com/spices.asp

I didn't see the Fab product listed there,unless I missed it.Do you if know if they sell it or not ? I am wondering why the ingredient store just doesn't hire someone to fill and ship orders 5 days a week.They seems like they ahve ALOT of orders coming in,and that means money and repeat bussiness,you would think it would be worth it.I guess they are the makers of the FAB product ? I did a Google search and could not find any other distributors of it.

[BBQCZAR]

I e-mailed them yesterday and today and have not gotten any response.Too bad,I heard that the product was good in certain applications.the QN4U BBQ team showed us some good ways to use it so I thought I would give it a try.Too bad no one else makes and or distributes the product.

["No Holes barred"]

The brother that is a PHD professor is the only one that has returned any of my emails. His name is Bill Ames and his email is wames@engr.psu.edu Try emailing him and see if you get a responce.
George

[Buckeye]

I didn't see the Fab product listed there,unless I missed it.Do you if know if they sell it or not ? I am wondering why the ingredient store just doesn't hire someone to fill and ship orders 5 days a week.They seems like they ahve ALOT of orders coming in,and that means money and repeat bussiness,you would think it would be worth it.I guess they are the makers of the FAB product ? I did a Google search and could not find any other distributors of it.


I don't noe if they carry it or not:rolleyes:... sorry.........I wuz jus post'n that link for thoze that mite wunna look inta anutha source for spices....seein' how there are sum who are havin' problems with thoze other guys.

[Kirk]

I finally got my order yesterday. I hope for the sake of their business that the Ames boys find a way to win back the confidence of their customers and get themselves back up and running right. I really don't feel like going through that with anything I order.

[Papa Tom]

Even before Joe got sick they were slow and not very responsive so I'm doubting they will improve. The fact that they screwed me and will not respond at all reflects the underlying integrity. I'm hoping that somebody that is a better business person fills this gap.

[Kirk]

Even before Joe got sick they were slow and not very responsive so I'm doubting they will improve. The fact that they screwed me and will not respond at all reflects the underlying integrity. I'm hoping that somebody that is a better business person fills this gap.
Did you dispute the charge or did it go beyond your timeframe to do that?
Did you try this number: (610) 750-1032 ?
I got it from this site:
http://agmap.psu.edu/Businesses/2662

[Papa Tom]

Yes I disputed the charge immediately to Bob and he replied saying it's back ordered and we'll have it shortly. I waited a couple weeks and tried repeatedly through email and phone to contact but got nowhere. Eventually I gave up. Below is the email.

From: "Bob Ames" <bobames66@hotmail.com> Add to Address Book
To: Papa Tom
Subject: RE: Feedback from The Ingredient Store
Date: Mon, 09 Oct :54:

I'm sorry Tom. The casings are on backorder, but I hope to have them
very
soon!

Bob

Bob Ames
The Ingredient Store
www.theingredientstore.com


>From: <webserver@theingredientstore.com>
>Reply-To: Papa Tom
>To: <bobames66@hotmail.com>
>Subject: Feedback from The Ingredient Store
>Date: 09 Oct :21:
>
>Results from Form 1 of Page contact_us.htm
>MessageType: Problem
>
>Subject: (Other)
>
>SubjectOther: Order
>
>URL: Item missing from order (collagen casings)
>
>Username: Papa Tom
>
>UserEmail: XXXXXX@XXX.com
>
>UserTel: 972-XXX-XXXX
>
>UserFAX:
>
>ContactRequested: ContactRequested
>
>Remote Name: 24.32.xxx.yyy
>
>Remote User:
>
>HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1;
SV1;
>.NET CLR 1.1.4322; .NET CLR 2.0.50727)
>
>Date: Monday, October 09, 2006
>
>Time: 03:21:13 PM
>
>Comments
>I rec'd a shipment today but it was missing one item, collagen
casings. I
>was charged and there is no indication of back order. The receipt sale
# is
>6086.
>I also still have two other items on BO, Bratwurst mix and Italian
sausage
>mix.
>Let Me know
>Thanks
>Tom
>

[BBQCZAR]

Well,I got my order finally.I am going to try using some of this in a competition and see what happens,I don't think it could hurt ???? If it works good I would like to get more,but it takes so long to get it ,about 8 weeks from time of order.Too bad someone else does not make the same thing.